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Evidence Guide: PUAPOLGD013A - Develop productive working relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAPOLGD013A - Develop productive working relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Establish relationships to convey and receive information and ideas

  1. Communication is established with internal/external stakeholders and their needs are identified
  2. Information and ideas are conveyed and received in a manner which is sensitive to social and cultural diversity
  3. Input from others is sought in developing new ideas
Communication is established with internal/external stakeholders and their needs are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information and ideas are conveyed and received in a manner which is sensitive to social and cultural diversity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Input from others is sought in developing new ideas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop productive relationships

  1. Regular consultation is undertaken with a range of internal and external stakeholders
  2. Interpersonal styles and methods are used in line with the social, work and cultural environment
  3. Issues raised through consultations are dealt with and resolved promptly or referred to the appropriate personnel for resolution
Regular consultation is undertaken with a range of internal and external stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpersonal styles and methods are used in line with the social, work and cultural environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issues raised through consultations are dealt with and resolved promptly or referred to the appropriate personnel for resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain productive working relationships

  1. Productive working relationships are maintained with stakeholders in relevant agencies, services and/or community groups
  2. Concerns held by other agencies are addressed positively, honestly and respectfully
  3. Contact with other agencies is maintained according to terms agreed to by the relevant stakeholders
  4. Outcomes of consultation are made known to stakeholders
Productive working relationships are maintained with stakeholders in relevant agencies, services and/or community groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Concerns held by other agencies are addressed positively, honestly and respectfully

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact with other agencies is maintained according to terms agreed to by the relevant stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes of consultation are made known to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

develop effective and sound internal and external relationships which facilitate the achievement of planned outcomes.

Consistency in performance

Competency should be demonstrated over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or an environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered in the workplace, including coping with difficulties, irregularities and breakdowns in routine.

Specific resources for assessment

There are no specific resource requirements for this unit.

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

communicate and negotiate with colleagues, supervisors and subordinates

counsel and mentor colleagues

monitor work performance, formally and informally

motivate, lead and direct individuals/teams

network

overtly display professionalism in all day-to-day work activities

respond to the concerns of individuals and work teams

Required Knowledge

general and/or specialised policing tasks as appropriate to area of supervision

goal setting

jurisdictional laws

mentoring/coaching/developing others

organisational corporate goals, plans and strategies

organisational policies and guidelines (that is, established gazetted or implied guidelines for professional policing practice) covering operational safety issues/practices

principles of networking

professionalism as expressed through an organisation's codes of ethics/codes of practice

recognising individual differences

relevant policies and procedures, in particular those related to work practices

rostering and workplace agreements, and disciplinary procedures

strategies to motivate and promote working relationships

work performance review processes and mechanisms

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Networks may be internal or external to the organisation and/or the workplace and could include links with:

Community groups/individuals

Internal departments/sections

Local businesses

Local disadvantaged support groups

Stakeholders may include:

External (government/non-government agencies, local community services including ethnic communities and groups, businesses, individuals)

Internal (colleagues, supervisors, other police personnel)

Information and ideas may be derived from:

Colleagues

Community groups

Community information

Computer information systems

Departmental information

Internal and external intelligence

Local/national/international media

Offers to establish new community policing ventures

Other organisations

Passing on of information/feedback on community response to team's presence/actions

Provision of intelligence regarding local activities

Requests for specialised assistance

Suggestions for new ways to tackle local issues

Team members, self, other policing personnel